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Category Archives: Hospitality

Stories from when I worked at hotels

The Customer is Always Right

I’m not sure who coined the phrase “the customer is always right,” but I have to disagree with them. Even when I am the customer, I know that it could be me with the understanding issues. Customer support representatives can certainly tell you about consumers who simply haven’t got a …

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July 12, 2014Hospitality, Signs customer service, people, true stories 0

Lizards in the Morning

Many years ago I worked as a bellman and airport shuttle driver for a hotel.  My duties included the usual carrying of bags and shuttling people to and from the airport as well as various mundane tasks like straightening the brochure racks, helping to prep for banquets and prepping and …

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July 6, 2014Hospitality hotels, lizards, people, true stories 0
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